Our story.
"Help with a Smile is head and shoulders above every computer consultant with whom I've ever worked. They listen well, they're excellent diagnosticians and creative problem-solvers, and their explanations are clear and to the point." Susan Scheid "I have nothing but the highest regards for Help with a Smile. They answered my call the fastest and had the fairest rates. I found them to be friendly, professional and very qualified." Peter Becker "Help with a Smile is a pleasure to work with. Their staff has all the qualities of true professionals - composed, resourceful, and quick to get to the bottom of all my computer mysteries. They even followed up with helpful tips after our visit. I recommend Help with a Smile wholeheartedly!" Yael Reinharz Founded in 2002 by then-NYU student Michael Spadaro, Help with a Smile has been changing the way New Yorkers cope with their computers ever since. Our staff is comprised of computer experts with an outstanding level of devotion to our clients. Frequently Asked QuestionsHow can I get a free consultation/evaluation of my IT situation? What types of businesses/clients do you work with? What is your service area? Will you come to my neighborhood? Do you work with people in their homes? Are my needs too basic for your services? Why do you exclusively work with small offices? How do you charge for your services? How can I get a free consultation/evaluation of my IT situation?Simple- just contact us and our senior consultant will set up an appointment to learn more about your needs and make some observations about the ways in which your IT is succeeding, as well as make suggestions in some areas that could use improvement. We'll then lay out a roadmap for accomplishing all your IT goals- a plan where you're in control of your budget. What types of businesses/clients do you work with?Our client base is a very diverse bunch- from financial advisors to yoga studios, and everything in between. The important thing to understand is that we are dedicated and focused on filling the IT void for small offices and sole professionals who rely on computers and other forms of IT for their day-to-day business. What is your service area? Will you come to my neighborhood?Presently, we serve offices located in Manhattan and Downtown Brooklyn. Due to travel time constraints, we are not able to service business based in other outer borough neighborhoods or in suburbs or New York City. Do you work with people in their homesHelp with a Smile is exclusively focused on serving the needs of small business. This certainly includes solo professionals working in a home office, but we no longer provide support for non-business home users. Are my needs too basic for your services?If you depend upon computers and technology in your business, you need an IT team you can count on, and we're here for you, whether you're a one-man-band or a small orchestra. If you think a question is too simple or insignificant to ask an IT professional about, trust us when we say that those are probably the most important questions to ask. They're the ones we won't think to ask you about, and sometimes those small annoyances can have a big impact on your productivity. Why do you work exclusively with small offices?It's not a stretch to say that we're passionate about working with small business owners. Helping them achieve their goals and streamline their business is an extremely rewarding task, and we're grateful to be able to provide such a service. For us, solo professionals and small offices are the ideal environment for an IT team that likes to remain on the cutting edge of technology. In an enterprise setting, we wouldn't enjoy nearly as much flexibility in encouraging our clients to adopt new technologies and experiment with new ways to improve the way they use technology. Nimbleness and flexibility has always been the advantage small business has enjoyed over massive conglomerates, and we like that. How do you charge for your services?All the work we do for our clients is billed at two simple and very affordable hourly rates. Our competitive price advantage comes from our efficiency and ability to provide most of our real-time support directly from our office via phone, email, and remote desktop support. We charge a slightly higher rate when traveling to your office to confront critical issues that require in-person attention. Want to know what these rates are? No problem, but please contact us so that we can tell you ourselves! |
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